SmallBizGenius Analysis
Egoshoes faces criticism for order fulfillment and customer service issues, leading to frustration among customers. While some customers have had positive experiences, the negative reviews highlight significant problems with shipping, returns, and communication.
Category Breakdown
Scores based on analysis of 5 recent reviews
Shipping & Delivery
2.0/10Reviewers frequently mention issues with shipping delays and unexpected customs fees. For example, one customer reported waiting weeks for an order with expedited shipping and then receiving a bill for customs fees, while another experienced significant delays in receiving their order.
3 reviews mention thisReturns & Refunds
2.5/10Customers express frustration with the returns process, citing issues such as being charged double for returns and not receiving full refunds. One reviewer described being only partially refunded after returning items, while another reported being ripped off by being charged double the supposed return cost.
3 reviews mention thisCustomer Service
2.0/10Reviewers describe the customer service as unhelpful and frustrating, often providing generic responses and failing to resolve issues effectively. One customer mentioned receiving the same generic response repeatedly when seeking a refund or reshipment, while another described the team as unhelpful during a refund dispute.
3 reviews mention thisPros & Cons
Common Complaints
"It ended up being stuck in customs for weeks and then I got a bill in the mail from fed ex telling me that I owe them $47 for the customs fees."
"They will rip you off if you try to return items by charging you double the amount its supposed to cost."
"Their team are so unhelpful!"
"My return amount was suppose to be $61.57 but they only returned $34. Im confused about the rest of my money."
Common Questions About Egoshoes
Answers derived from customer review patterns
Is Egoshoes legit and trustworthy?
Based on the analyzed reviews, Egoshoes appears to have significant issues with order fulfillment and customer service, raising concerns about its legitimacy and trustworthiness. Several customers reported problems with delayed shipping, unexpected customs fees, and difficulties with returns and refunds. The negative experiences shared by these reviewers suggest that Egoshoes may not be a reliable option for small business owners seeking a consistent and trustworthy supplier. It's crucial to weigh these risks carefully before making a purchase.
Based on 5 reviewsDoes Egoshoes have good customer service?
The analyzed reviews indicate that Egoshoes' customer service is generally perceived as unhelpful and unresponsive. Customers reported receiving generic responses, struggling to resolve issues with returns and refunds, and experiencing difficulties in communication. The lack of effective customer support can lead to frustration and dissatisfaction, making it challenging for small business owners to address potential problems or concerns. Therefore, based on these reviews, Egoshoes does not seem to provide good customer service.
Based on 3 reviewsWhat is Egoshoes' return policy like?
Based on the limited reviews, Egoshoes' return policy seems problematic and potentially costly. Customers reported being charged double the expected amount for returns and experiencing difficulties in receiving full refunds. These issues suggest that the return process may not be transparent or customer-friendly, potentially leading to financial losses and frustration. Small business owners should be aware of these potential complications before initiating a return with Egoshoes.
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